My Mondo Frequently Asked Questions (FAQ)

Where can I use My Mondo?
My Mondo can be used from any phone, anywhere in the UK. From a landline at home or in the office or from a mobile phone on any UK network. Even payphones. All you need to do is find the My Mondo access number for the country you wish to call. Dial that access number, then dial 00, the country code followed by the number you wish to reach. The cost of your international call will appear on your next phone bill. Full details of using My Mondo with your network operator can be found on the Where can I use My Mondo? page.

Can I call right now?
Yes. There's no wait or hassle to get started. No accounts to set-up or pre-pay. No need to change your phone, line or number.

Which countries can I call?
You can dial landlines and mobiles in hundreds of countries. Just go to our homepage or our Countries & rates page.

How does it work?
My Mondo is an instant dial service, one of the new generation of phone products. In the old days the only way people could make cheap international calls was to use a pre-paid calling card now you can be spared from handing your cash over to unscrupulous card companies. My Mondo is explained fully on our How it works page.

I haven't got a BT phone
Don't worry you can use My Mondo from any UK phone network. We quote our rates from the network that most people phone from and that is a BT residential (home) line. My Mondo charges are as stated on this website.

If you are phoning from a different phone service provider eg Virgin Phone, OneTel or Talk Talk the My Mondo service works in exactly the same way.

However networks other than BT can choose to add a small surcharge to the My Mondo tariff if they wish to. These networks keep this charge for themselves. At the time of writing My Mondo charges were the same when using BT, Virgin Phone, Tesco Home Phone, OneTel and Talk Talk lines. We urge you to check with your own network service provider before using My Mondo as they may change their rates without warning. We will always inform you when we change our tariffs though.

What about calling from a mobile?
No problem, you can reap the benefit of My Mondo's cheap international call rates when you are on the move. The Using My Mondo from a mobile page will explain how you can use My Mondo from any UK mobile phone network, how much it will cost, how to program your handset to speed dial you frequently called numbers and even how to make free international mobile phone calls.

Do I need an account?
No. You can call right now without any comittment. So no setting up an account and paying to charge up the credit.

Are there any PIN numbers?
No. All you need is the My Mondo access code for the destination you want to call. Our Countries & rates page lists them all, alongside all the destinations you can phone.

What's the country dialling code?
No problem. We've listed the world's major international dialling codes in one place.

What time should I make my call?
No more waking up friends and family by calling in the middle of their night. The current time in every time zone is on our world clock page.

How much does it cost?
All calls will be billed directly by your local service provider (eg, BT, Virgin Phone, Orange) at the rates quoted. There will be NO bills from us. You will see the call on your next telephone bill from your current service provider. Full details can be found on the How much does it cost? page. Also details of our flat rate per second charging and details of how My Mondo is free from any hidden charges.

Better than pre-paid calling cards
My Mondo is one of the new generation of cheap international call products. Pre-paid calling cards were great in their day but now My Mondo offers a great alternative :

• NO extra charges. You just pay for the calls that you make.
• NO connection charges
• NO surcharges
• NO daily maintenance charges
• NO set-up fees
• NO expiry times
• NO running out of credit during a call
• NO billing by 55 second minutes. We charge you for the calls you make - by the second
• NO walking in the rain to your local newsagent who's going to recommend you the card that's going to make him the most money

Better than residential phone services
Make a call right now, not in half an hour when your account-based service lets you dial. Use My Mondo because that means:

• NO credit card needed
• NO online payments
• NO PIN numbers
• NO running out of credit during a call
• NO registering your phone numbers
• NO extra bills to pay. Easy! All My Mondo calls are itemised on your service provider's (eg BT, Virgin Phone) bill every month
• NO need to pay a company you've never heard of before you use their service
• NO pre-paying your account
• NO changing your service provider
• NO changing your phone number
• NO disappearing credit if you haven't used the service for a few months

Better than other instant dial services
You may have tried some other instant dial services. Many of them advertise the fact that they allow you to make an international phone call for the price of a national rate call. This may not be quite as reasonable as it sounds.

National call rates cost different amounts depending on when you call - daytime (peak), evening (off-peak) or weekends. When they give you a figure in pence most of these services quote their rates from the cheapest time of day to call.

If you look hard enough their websites will eventually tell you that the peak rates for a national call could cost you 7.51 pence per minute* or more. There can also be a different access number for weekend calls. If you forget these and use the weekday number you could find yourself paying peak week day rates. A lot more than you were expecting. BT have also recently made the time at which peak rates apply 20% longer.

My Mondo charge one price all day, every day. So a four pence per minute call to Australia costs you three pence whenever you call. Not 7.5p or other price and there are no special weekend access numbers.

*BT national call rate from a domestic landline. See T&Cs page for details.

What's wrong with national call rate services?
This is what Which? magazine had to say in their December 2004 issue:

"Watchdog Ofcom...wants to stop firms marketing 0845 and 0870 as local and national numbers because calling these numbers can cost more than a local or national call."

How can I make sure you are a trustworthy company?
The My Mondo service is regulated by, and strictly adheres to the guidelines and regulations, of Ofcom and ICSTIS. These are the two UK independent telephony regulatory bodies that have jurisdiction over the service that My Mondo provides.

ICSTIS (Independent Committee for Supervision of Standards of Telephone Information Services) is the body that regulates all premium rate number services. That's the My Mondo access numbers that start with 09 (the ones that cost 15p per minute and more). The ICSTIS website will give full information about their role.

Ofcom (The Office of Communications) is the regulator for the UK communications industries, with responsibilities across television, radio, telecommunications and wireless communications services. The Ofcom website will give full information about their role.

• How to use
• Where to use
• Using your mobile
• How you pay
• How it works
• Frequently Asked Questions
• World clock

Tell a friend about My Mondo

Using My Mondo
Where can I use My Mondo?
Can I call right now?
Which countries can I call?
How does it work?
I haven't got a BT phone
What about calling from a mobile?
Do I need an account?
Are there any PIN numbers?
What's the country dialling code?
What time should I make my call?
How much does it cost?

Why My Mondo?
Better than pre-paid calling cards
Better than residential accounts
Better than other instant dial services
What's wrong with national call rate services?
How can I make sure you are a trustworthy company?